To Our Amazing AZPetVet Clients:
The health and safety of your family and pets, as well as our team members is our highest priority. As always, we are dedicated to providing you with great service and care that you have come to expect from our hospitals. Our efforts to keep everyone safe and prevent the spread of COVID-19 includes:
SERVICE PROTOCOLS:
- CURBSIDE APPOINTMENTS – ALL NON-CRITICAL APPOINTMENTS: In almost all situations we will be providing curbside appointments. When you arrive for your appointment, please remain in your car and call or text our practice on your cell phone. Please note, the hospital’s text number is different from the phone line. To verify the text number, feel free to give us a call. We will walk you through what that process will look like for both you and your pet. Please limit the number of people at your veterinary appointments to one person if possible. We ask that our clients join us in wearing masks during all contact with our medical team including outdoors.
- FOOD OR MEDICATION PICKUP: Please contact us to request any needed refills on medications or food. If you are picking up food or medications, please call when you arrive, and we will deliver these items directly to your car. We ask that our clients join us in wearing masks during all contact with our medical team. You may also request refills on medication or food through our online pharmacy and have them shipped right to your door; you can find a link on all of our hospital websites.
CLEANING/SAFETY PROTOCOLS:
- Our team members continue to follow the highest standard of cleaning and disinfecting within the hospital, as well as specific hygiene protocols throughout their shifts. Employees are not reporting to work if they are experiencing any illness or respiratory symptoms and are following their doctor’s recommendations for medical care and quarantine.
Continued Precautions
Our team members will be wearing masks when interacting with any clients or fellow team members. Our smiles are still underneath though! We ask that our clients join us in wearing masks during all contact with our medical team.
We continue to advise any team members who have a fever or are experiencing any illness or symptoms to stay home. We ask that our clients continue to do this as well.
We sincerely appreciate how supportive you have been as we navigate through this pandemic together. Please do not hesitate to reach out to any of our hospitals with any questions or concerns you may have. We are here to support the health and safety of your family and pets!
Sincerely,
The AZPetVet Family of Animal Hospitals